avarix

Terms of service

Last updated 13 October 2026

These terms are an agreement between your business and Apped ("we", "us"), which runs Avarix. By creating an account or using Avarix, you agree to them. If you do not agree, do not use Avarix.

The service

Avarix gives your business an AI assistant, Ava, that answers phone calls and website chats, takes messages and can book appointments in a calendar you connect. What you get depends on your plan.

Your account

  • You must be 18 or over and use Avarix for a business.
  • Keep your login details safe. You are responsible for what happens in your account.
  • Give us accurate details and keep them up to date.

Ava is an AI

Ava uses AI to understand and reply to people. It can make mistakes, misunderstand callers or give an answer that is not right. Check important messages and bookings, and keep the information you give Ava accurate. Do not rely on Ava for emergencies or for advice that needs a qualified person.

Calls, recordings and your callers

Avarix records and transcribes calls so you can see what was said. You are responsible for telling your callers and website visitors that they are talking to an AI assistant and that calls may be recorded, and for having a lawful reason to handle their details. Ava's greeting can do this for you. You must only use the service in a way that follows UK law, including data protection law.

Acceptable use

You must not use Avarix to:

  • break the law, or mislead, harass or scam anyone;
  • make unwanted marketing calls or send spam;
  • handle payment card numbers, health records or other especially sensitive data;
  • try to break, overload or get around the limits of the service.

We may suspend an account that breaks these rules. Where we can, we will tell you first.

Plans and payment

  • Plans are paid monthly in advance at the price shown when you sign up.
  • Each plan has limits, for example on calls or chats. When you reach a limit, some features may stop until the next month.
  • We will give you at least 30 days' notice by email before we change your price.
  • You can cancel at any time. Your plan stays active until the end of the period you have paid for. We do not refund part-months.

Phone numbers

Phone numbers we provide stay ours. If your account closes, we may take the number back and give it to someone else. UK numbers may need business details for regulatory checks before they go live.

Your data

Your business data stays yours. You give us permission to use it only to run Avarix for you. How we handle personal data is explained in our privacy policy.

Availability

We work hard to keep Avarix running, but we cannot promise it will always be available or free of errors. Phone networks, AI providers and other services we rely on can fail.

Liability

Nothing in these terms limits liability that the law does not allow us to limit, such as for death or personal injury caused by negligence, or for fraud. Apart from that, we are not liable for lost profits, lost business, missed calls or bookings, or indirect losses. Our total liability in any 12 months is limited to the amount you paid us in those 12 months.

Ending the agreement

You can close your account at any time. We can end this agreement with 30 days' notice, or straight away if you seriously break these terms.

Changes to these terms

If we make an important change, we will email you at least 30 days before it takes effect. If you keep using Avarix after that, the new terms apply.

Law

These terms are governed by the law of England and Wales, and its courts deal with any dispute.

Contact

Email [email protected].